Clearing Cache and Cookies: Chrome Browser on Windows 7/10

This document explains how to clear the cache and cookies in recent versions of Google Chrome.

If you follow these instructions, the following will occur:

  • You will be signed out of websites you visit using Chrome, including Banner 9.
  • Some websites may load slowly because your computer needs to download images and other stored content again.

Step 1

Open Chrome and click on the More icon on the top right corner of the browser window.

  • In newer versions of Chrome, the More icon will be 3 vertical dots: 3 vertical dots icon
  • In older versions, it may be one of the following icons: 3 horizontal lines menu icon wrench icon

Step 2

Click More Tools > Clear Browsing Data

Figure 1: More Tools Menu
Screen Capture showing More Tools and Clear browsing data menu items

Step 3

Check the following boxes:

  • Cookies and other site data
  • Cached images and files

If the box next to Browsing history is checked, uncheck it.

Select “All Time” in the Time Range drop down box.

Click the CLEAR DATA button.

Figure 2: Time Range Selection
Screen capture showing Time Range set to All time


Article ID: 9551
Thu 8/18/22 9:03 AM
Tue 6/6/23 3:12 PM

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