Guide to Register for Microsoft Self-Service Password Reset (SSPR)

This guide walks you through registering for Microsoft's Self-Service Password Reset (SSPR), so you can reset your Microsoft/Office 365 password on your own without contacting the Help Desk.

Note: This is separate from the myGator password reset tool. SSPR is specifically for your LSCO Microsoft account (Office 365, Outlook, Teams, etc.)

Before you start

  • Have your LSCO email address and password ready
  • Have your phone nearby - you will need it to set up authentication
  • Download the Microsoft Authenticator app on your phone before beginning

Steps

Step 1 - Go to the SSPR registration page
Open a browser and navigate to https://aka.ms/ssprsetup

Step 2 - Sign in with your LSCO account
Enter your LSCO email address and click Next.

  • Students: username@my.lsco.edu
  • Employees: username@lsco.edu

Enter your password and click Sign in. If prompted for multi-factor authentication (MFA), complete it before continuing.

Step 3 - Set up the Microsoft Authenticator app
Open the Microsoft Authenticator app on your phone, select Work or school account, and allow notifications. Then:

  • Scan the QR code shown on your computer screen
  • Approve the notification by entering the number displayed on screen
  • You will see a Notification approved message, then Microsoft Authenticator app was successfully registered

Step 4 - Add an additional authentication method
You must add at least one more authentication method. Click Add sign-in method and choose either Phone or Email.

Phone
Enter your phone number and select Receive a code or Call me. Enter the 6-digit code sent to your phone, then click Done.

Email
Enter a personal recovery email address and click Next. Check your inbox for a verification code, enter it, and click Next. A confirmation message will appear when complete.

Step 5 - Confirm your registration
Once all authentication methods are set up, you will see a confirmation message that you have successfully registered for SSPR.

Step 6 - Test it
Go to https://aka.ms/sspr and follow the prompts to confirm your reset works before you ever need it.

Contact IT Help Desk

Submit a Ticket

Email: helpdesk@lsco.edu
Phone: (409) 882-3033
Hours: Mon–Thu 7:30 am – 5:30 pm  |  Fri 8 am – Noon
In person: Academic Building, Room 205

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