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This guide walks you through registering for Microsoft's Self-Service Password Reset (SSPR), so you can reset your Microsoft/Office 365 password on your own without contacting the Help Desk.
Note: This is separate from the myGator password reset tool. SSPR is specifically for your LSCO Microsoft account (Office 365, Outlook, Teams, etc.)
Before you start
- Have your LSCO email address and password ready
- Have your phone nearby - you will need it to set up authentication
- Download the Microsoft Authenticator app on your phone before beginning
Steps
Step 1 - Go to the SSPR registration page
Open a browser and navigate to https://aka.ms/ssprsetup
Step 2 - Sign in with your LSCO account
Enter your LSCO email address and click Next.
- Students: username@my.lsco.edu
- Employees: username@lsco.edu
Enter your password and click Sign in. If prompted for multi-factor authentication (MFA), complete it before continuing.
Step 3 - Set up the Microsoft Authenticator app
Open the Microsoft Authenticator app on your phone, select Work or school account, and allow notifications. Then:
- Scan the QR code shown on your computer screen
- Approve the notification by entering the number displayed on screen
- You will see a Notification approved message, then Microsoft Authenticator app was successfully registered
Step 4 - Add an additional authentication method
You must add at least one more authentication method. Click Add sign-in method and choose either Phone or Email.
Phone
Enter your phone number and select Receive a code or Call me. Enter the 6-digit code sent to your phone, then click Done.
Email
Enter a personal recovery email address and click Next. Check your inbox for a verification code, enter it, and click Next. A confirmation message will appear when complete.
Step 5 - Confirm your registration
Once all authentication methods are set up, you will see a confirmation message that you have successfully registered for SSPR.
Step 6 - Test it
Go to https://aka.ms/sspr and follow the prompts to confirm your reset works before you ever need it.
Contact IT Help Desk
Submit a Ticket
Email: helpdesk@lsco.edu
Phone: (409) 882-3033
Hours: Mon–Thu 7:30 am – 5:30 pm | Fri 8 am – Noon
In person: Academic Building, Room 205