Remote to Desktop with Duo Authentication

Step 1: Establish a Connection to the LSCPA Network

  1. Login to your personal laptop/desktop computer and ensure that you are connected to a network that has access to the Internet.
  2. Press the Windows start button Windows 10 Start Icon and type: GlobalProtect
  3. Press Enter, or click the icon to open the app.
    GlobalProtect App Icon
  4. Click Connect.
    GlobalProtect Connection Screen
  5. Enter if asked to Enter Portal Address. This occurs only once.
  6. Enter your LSCPA username (only the username without the and password and then click Sign In.
    GlobalProtect Login Screen
  7. You should receive a notification on your mobile device if you have successfully logged in. See the Duo Security FAQ for more information on using Duo.
    Duo Mobile Login Request Screen
  8. View actions and then select Approve
  9. The GlobalProtect icon/status will change to "Connected" and turn from white to blue on the lower right corner of your screen.
    • Before: Not Connected white icon
    • After: Connected blue icon

Step 2: Establish a Connection to Your Office PC

  1. Double-click the OfficePC icon on the desktop.
    OfficePC Remote Desktop Icon
  2. Click Connect. If you see the Remote Desktop Connect warning message "The publisher of this remote connection can't be identified..." you may check the box next to "Don't ask me again for connections to this computer" to stop seeing this message.
    Remote Desktop Connection security warning screenshot
  3. Enter your LSCPA username with after it and your password on the "Enter your credentials" screen.
    Widows Login screen capture
  4. Click OK.

If you have any issues, please contact the Help Desk at 409-984-6150 during normal business hours or send email to


Article ID: 16746
Fri 10/13/23 3:25 PM
Fri 10/13/23 3:27 PM

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LSCPA applications such as MyLSCPA, Office 365, and Blackboard, require two-factor authentication using Duo Security, which adds an extra verification step to make sure that you are who you say you are. You are probably already familiar with similar systems for your online banking or other personal accounts.